Terms of Purchase – Private Label

These terms and conditions apply to all Private Label orders at Remoair (hereinafter referred to as "Remoair") unless otherwise agreed in writing. By confirming the order and order confirmation, the customer accepts the following terms and conditions in their entirety.

1. Delivery Terms

Remoair offers two types of deliveries. Delivery via Remoair's shipping partners. This includes insurance for delivery to the customer. The customer will be invoiced for shipping unless otherwise agreed.

Remoair also applies EXW, EXW (Ex Works), Alnarp, Sweden, according to Incoterms 2020.
Ownership of the goods passes to the customer upon collection from Remoair's production address. After the goods have left Remoair's premises, all responsibility for transport, risk, insurance, and any damages transfers to the customer. Remoair is not responsible for delays, damages, or loss that occur after collection.

2. Product Development and Approval

Private Label production often takes place in several stages:
• Sampling and formulation as agreed.
• The customer may be required to approve product samples in writing before production begins.
• Any changes after approval are considered a new order.
• In some cases, the customer may need to approve product samples before large-scale production begins.
• In some cases, Remoair has the right to charge the customer for R&D (research and development) if the customer requires extensive research related to product development.
• After an approved Order Confirmation and paid invoice, the customer cannot cancel the purchase.
• Glass, sleeves, labels, packaging, or other packing material and printing cannot be cancelled once the Order Confirmation has been approved.
• The customer pays for the cost of samples of the product, packaging, or similar.

Minor variations in color, scent intensity, texture, packaging, or handcrafted execution may occur and are part of the product's artisanal nature. Such variations are not grounds for complaint, price reduction, or cancellation.

3. Responsibility for Product Handling

After delivery, the customer is fully responsible for:
• Correct storage, temperature, light exposure, and handling of the products.
• Ensuring that the products are not exposed to frost, direct sunlight, or extreme temperatures.
• Ensuring that the products are used, labelled, and sold in accordance with applicable legislation in each respective market.
• If the customer does not want Remoair marked on the CLP label, all responsibility for regulations regarding SDS, CLP, PSN, and all forms of product registration transfers to the customer.

Remoair takes no responsibility for quality changes, damages, leaks, color changes, or other defects arising from the customer's handling, storage, or transport.

4. Payment Terms

All Private Label orders are paid 100% in advance before production or delivery begins, unless otherwise agreed in writing. In case of non-payment, Remoair reserves the right to suspend production or withhold goods until full payment has been received.

5. Duty of Inspection and Complaints

The customer is obliged to inspect the delivery immediately upon receipt.
Any visible defects, damages, or discrepancies must be reported in writing within 3 business days of receipt. Damage during transport should primarily be reported to the shipping company, but Remoair will gladly assist if it was shipped via Remoair's shipping agreement.

After this period, the delivery is considered approved.

Complaints based on variations within the scope of handcrafted production, scent differences, color shifts, or subjective experience are not accepted. Complaints for damage occurring during storage by the customer, delivery from the customer to the end customer, or from store to end customer are not accepted.

6. Limitation of Liability

Remoair's liability is always limited to the invoice value of the goods.
Remoair does not compensate for indirect damages, loss of production, loss of profit, or other consequential damage, regardless of cause.

If a product proves to be defective due to a manufacturing error before delivery (within the EXW condition), Remoair undertakes to replace or repair the goods – this constitutes the customer's sole remedy.

If a product is resold, Remoair has no responsibility for the product, its handling, or its safety. In such cases, the distributor is responsible for ensuring that all documents, CLP, and registration are carried out correctly.

7. Force Majeure

Remoair is not responsible for delays or non-deliveries caused by events beyond our control, such as natural disasters, fires, supplier issues, transport disruptions, war, pandemic, strike, power outages, or similar.

8. Ownership and Confidentiality

All recipes, design files, samples, and product formulations developed by Remoair are Remoair's intellectual property unless otherwise agreed. The customer may not reproduce, copy, or disseminate these without written permission.

9. Fragrance Solutions – Scent Diffusers

Special rules apply to Fragrance Solutions that include scent diffusers. The leasing agreement applies only between Remoair and the customer. The agreement does not apply between Remoair and third parties. Remoair shall be held harmless in everything related to third parties.

Remoair provides machines that are leased by the customer. Each machine comes with packaging, other content, and instructions. All parts must be handled on the basis that they are only rented and must be returned if the leasing agreement period expires.

Within the framework of the leasing period, the exchange of broken machines and support if a machine stops working are included.

Remoair is not responsible for which oil the customer or third party uses, regardless of whether the customer chooses to use Remoair's recommended fragrances. Remoair shall not be held liable if the customer's or third party's business is negatively affected by installed scent cannons. This is also not a valid reason for return or complaint.

It is the customer and/or third party who is responsible for using the machines in such a way that they cannot disturb, harm, or irritate other people.

When the leasing agreement expires, the customer can extend the leasing agreement at the same price if this is done at least 3 months before the agreement expires. If the agreement has expired, Remoair has the right to adjust prices both up and down.

Remoair reserves the right that fragrances may sell out and thus not be available.